Legal | Strawberry Sorbet
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legal

privacy and security

Strawberry Sorbet will treat all of the details and information you provide us with with absolute care. We will never share your personal information with outside parties, but may occasionally contact you with details of Strawberry Sorbet news using your email address.

By entering into email correspondence, requesting a sample or placing an order you agree to this. Don’t worry – we hate nothing more than being harassed, so we will never inundate you with countless messages.

Please be aware that all of the orders we print may be photographed and featured on our blog or website, unless specifically requested otherwise by you. However, all contact details etc will be hidden – we just like to showcase our work!

payment

Strawberry Sorbet uses Plasso and Stripe to process its payments.This is a secure site that does not share your payment details with us. Alternatively you can pay by bank transfer, which again does not allow us to see any of your payment or bank details.

refunds

At Strawberry Sorbet we do our utmost to ensure we provide you with the highest quality products possible…we are extremely particular and if any of our stationery does not meet our incredibly high standards, the product is rejected. You do need to be aware however, that letterpress is an organic process, so there is a possibility of some slight variation in each product.

As we are sure you will understand, due to the nature of the stationery not being re-usable, we are not able to offer refunds on any of our personalised products.

In the unlikely event that you aren’t satisfied with our product, please contact us immediately, and should the problem be within our control, and the fault of Strawberry Sorbet, we will do what we can to rectify it, up to, and including reprinting.

Due to the organic nature of letterpress variation can occur in ink colour. Therefore if you have received a sample from us which you would like us to aim to match your ink colour to, you MUST return your sample to us.

All of the items we print are cut and trimmed by hand, therefore there may be a slight variation in the sizes of your order and the measurements noted on this website and our printed price list.

Please be aware that we cannot be held responsible for any client input errors, including errors once the proof has been approved. In the extremely unlikely event that Strawberry Sorbet should make an error, we will do all that we can to rectify the problem, including, if necessary reprinting.

copyright

All artwork, designs and photographs are copyright of Strawberry Sorbet.

Any artwork or images created by Strawberry Sorbet remain the copyright of Strawberry Sorbet, and may not be reproduced without prior written permission in any form.

variations

At Strawberry Sorbet we do our utmost to ensure we provide you with the highest quality products possible…we are extremely particular and if any of our stationery does not meet our incredibly high standards, the product is rejected. You do need to be aware however, that letterpressing is an organic process, so there is a possibility of some slight variation in each product.

We also use cotton boards, which are natural products. Therefore, you may occasionally spot minor flaws or specks in the paper stock. We do however check through each and every personalised item that we print, and remove any pieces that we would not be happy to receive as a customer ourselves.

Please also note that we are reliant on a third party (the paper mill) to provide us with our board. The very nature of the product means there may occasionally be slight variations in the shade, texture or weight of the board, compared to any samples you may have received. We do however keep a very close eye on this, and reject any boards that do not meet our strict quality levels.

Due to the organic nature of letterpress variation can occur in ink colour. Therefore if you have received a sample from us which you would like us to aim to match your ink colour to, you MUST return your sample to us.

All of the items we print are cut and trimmed by hand, therefore there may be a slight variation in the sizes of your order and the measurements noted on this website and our printed price list.

privacy and cookie policy

We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.
Our website uses cookies. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

(1) What information do we collect?

We may collect, store and use the following kinds of personal information:

(a) information about your computer and about your visits to and use of this website including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, website navigation.

(b) information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services including sample requests.

(c) information that you provide to us for the purpose of registering with us

(d) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters

(e) any other information that you choose to send to us;
Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with the terms of this privacy policy.

(2) Cookies

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We may use both “session” cookies and “persistent” cookies on the website. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

We will use the session cookies to: keep track of you whilst you navigate the website; keep track of items in your shopping basket; prevent fraud and increase website security. We may use the persistent cookies to: enable our website to recognise you when you visit; keep track of your preferences in relation to your use of our website.
We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information.

We reserve the right to use Google’s remarketing tools.  AdWords Remarketing is a Remarketing and Behavioral Targeting service provided by Google. It connects the activity of www.example.com with the Adwords advertising network and the Doubleclick Cookie.  It enables us to advertise products and services you may be interested on participating sites as you browse the internet.An appropriate description of how you’re using remarketing or similar audiences to advertise online. Third-party vendors, including Google, show our ads on sites across the Internet. These third-party vendors, including Google, use cookies to serve ads based on someone’s past visits our website. You can opt out of Google’s use of cookies here:   http://google.com/settings/ads/onweb/optout?hl=en

Google’s privacy policy is available at: http://www.google.com/privacypolicy.html.

Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer (version 9) you can refuse all cookies by clicking “Tools”, “Internet options”, “Privacy”, and selecting “Block All Cookies” using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites, including this one.

(3) Using your personal information

Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

We may use your personal information to:

(a) administer the website;
(b) improve your browsing experience by personalising the website;
(c) enable your use of the services available on the website;
(d) send you goods purchased via the website, and supply to you services purchased via the website;
(e) send statements and invoices to you, and collect payments from you;
(f) send you general (non-marketing) commercial communications;
(g) send you email notifications which you have specifically requested;
(h) send you our newsletter and other marketing communications relating to our business which we think may be of interest to you, by post or by email or similar technology and you can inform us at any time if you no longer require marketing communications;
(i) provide third parties with statistical information about our users – but this information will not be used to identify any individual user;
(j) deal with enquiries and complaints made by or about you relating to the website;
(k) keep the website secure and prevent fraud;
(l) verify compliance with the terms and conditions governing the use of the website
We will not, without your express consent, provide your personal information to any third parties for the purpose of direct marketing.
All our website financial transactions are handled through our payment services provider, PayPal. You can review the PayPal privacy policy at www.paypal.com. We will share information with PayPal only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

(4) Disclosures

We may disclose your personal information to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this privacy policy.

In addition, we may disclose your personal information:

(a) to the extent that we are required to do so by law;
(b) in connection with any ongoing or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
(d) to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling;
Except as provided in this privacy policy, we will not provide your information to third parties.

(5) Security of your personal information

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
We will store all the personal information you provide on our secure password- and firewall-protected servers.
You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

(6) Policy amendments

We may update this privacy policy from time to time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

(7) Your rights

You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to:
(a) the payment of a fee currently fixed at GBP 25;
(b) the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).
We may withhold such personal information to the extent permitted by law.
You may instruct us not to process your personal information for marketing purposes. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

(8) Third party websites

The website may contain links to other websites. We are not responsible for the privacy policies or practices of third party websites.

(9) Updating information

Please let us know if the personal information which we hold about you needs to be corrected or updated.

(10) Contact

If you have any questions about this privacy policy or our treatment of your personal information, please write to us by email or by post.